Privacy policy

Gocargo.kz Cargo Transportation takes care of the confidentiality of its customers ' data. For this purpose, we have developed a privacy policy that includes rules for the collection, use, disclosure, transfer and storage of your information. You can get acquainted with the rules for observing your privacy on this page.

Collection and use of personal data

Personal information is data that can be used to establish the identity of a person, his contacts, or together with other sources allow you to uniquely identify a particular person.

If you contact the Gocargo.kz, You may be asked to provide personal information. Companies of the Gocargo trademark.kz and affiliated companies may share this personal information with each other and use it in accordance with this privacy policy. This data may be combined with other data in order to provide and improve our services, products, content and advertising. You are not obliged to provide personal data and personal information upon our request, however, if you do not specify it, in many cases we will not be able to provide you with a product (including software), provide a service or respond to a request.

What Personal Information we collect

When creating an account on websites Gocargo.kz, purchase of a service or product (including software), download software updates, register in the system Gocargo.kz When contacting us or participating in an online survey, we may ask you to provide certain information, including your first and last name, postal address, phone number, email address, preferred method of communication, copies of your company's registration documents, as well as copies of other documents. In some cases, we may request the number of the state ID card.

When you share content with your employees or family members using products Gocargo.kz, we may collect the information you provide about these people, including their first and last name, postal address, email address, phone number and other personal information. Our employees may also request copies of employment contracts or other documents confirming your business relationships with third parties. Gocargo.kz it will use this information to respond to your requests, provide you with relevant services and products (including software), or for the purpose of combating fraud.

We collect various data about devices, such as the model, operating system version, unique device identifiers, as well as similar data. When you use our services or view the content provided by Gocargo.kz, some of your actions may be automatically saved in the server logs. The following data is recorded: detailed information about the use of the services, including search queries, IP addresses, data about hardware events, including failures and actions in the system, as well as settings, browser type and language, date and time of the request and the URL of the transition, cookies that serve as a unique identifier of your browser or website account Gocargo.kz.

In Gocargo software products.kz With geographical functions, we may collect and process data about your actual location, including GPS data sent by a mobile device. We also use various technologies for determining coordinates, for example, we poll device sensors for information about the nearest Wi-Fi access points and cell towers. Some of our services use unique identifiers. These identifiers, together with information about the application (for example, about the version number or type of operating system), can be collected by us during communication sessions with servers. We collect and store data (including personal data) on your user devices using such means as the browser's web storage (including HTML5) and the cache of data used by applications. To receive, record, and process data about how the services are used Gocargo.kz, we and our partners use various technologies. Some of them send data to the user's device in the form of one or more cookies or anonymous identifiers. This data is also necessary in cases when the user interacts with the services for our partners.

How we Use Personal Information

The personal information we collect is used to create, develop, operate, distribute and improve our services and products (including software), materials and advertising, as well as to counter fraud and prevent losses. We also use users ' personal information in order to keep you up to date with news about new products Gocargo.kz, software updates, software updates, and upcoming events. If you want to unsubscribe from newsletters, you can do this at any time by changing the appropriate settings.

From time to time, we use the collected personal information to send important notifications, for example, messages about changes in the terms and policies. You cannot opt out of receiving such messages, as this information is necessary for your interaction with the websites and services Gocargo.kz. We may use personal information for internal purposes, for example, when conducting research and data analysis aimed at improving services and products Gocargo.kz, as well as ways to communicate with users.

Thanks to the received data, we can support, protect, develop existing services and create new ones, as well as ensure the security of Gocargo services.kz and our users. Among other things, this data is needed in order to more accurately personalize the content of our websites.

We also collect data that does not directly point to a specific person. We may collect, use, transmit and disclose such information for any purpose. This helps us to better understand the needs of users and offer them more suitable products, services and advertising. We may also collect information about what users are interested in on our websites and when using our other services and products (including software). This information allows us to provide customers with more useful information, as well as to understand which sections of the website, products and services are of increased interest. In the context of this privacy policy, aggregated data is considered as non-personal information.

We may collect and store information about how you use our services, including, but not limited to, search queries. This information may be used to improve the relevance of the services provided by us. Such information will not be associated with your IP address, except in certain cases when it is necessary to ensure the quality of services provided by us via the Internet.

When combining non-personal information with personal information, the combined data will be considered personal as long as they remain combined.

Cookies and other technologies

All websites Gocargo.kz, as well as online services, interactive applications, email messages, advertisements and other products Gocargo.kz they may use cookies and other technologies, such as web beacons or pixel tags. These technologies allow us to study user actions, analyze the traffic to individual pages of our websites and websites in general. We consider the data collected through cookies and other technologies as non-personal information. However, IP addresses or similar data may be considered personal information, if this is provided for by local legislation. Similarly, in the context of this privacy policy, when combining non-personal information and personal information, we consider the information received to be personal. You can find out more about the use of cookies and other related technologies on the corresponding page of the website.

Disclosure of information to third parties

In certain cases, we may disclose some personal data of users to our partners who help us provide services and products (including software) or promote Gocargo products.kz on the market. Company Gocargo.kz provides personal information only to improve or distribute our services, products and advertising. Personal data is not transferred to third parties for marketing purposes.

Service Providers

We may share personal data of users with companies that provide services for processing information, fulfilling customer orders, delivering goods, managing customer data and expanding it, customer service, evaluating user interest in our services and products, as well as some other companies. These companies are committed to protecting your data and may be located in the countries in which our company operates, or in any other countries.


Company Gocargo.kz it may be required to disclose your personal information in accordance with the legislation, the requirements of legal proceedings, court proceedings or at the request of the state authorities of your country of residence or other countries. We may also disclose your personal information if it is necessary for national security, law enforcement or other socially important purposes.

We may also disclose your personal information if it is necessary to fulfill our terms, protect our interests or the interests of our users. In addition, in the event of a reorganization, merger or sale of companies, we may transfer personal data to the relevant third party.

Protection of personal information

Our company takes the protection of your personal information very seriously. To store your personal information, we use computer systems with limited access located in rooms with physical security facilities.

When you use certain products, services and applications Gocargo.kz when placing applications or any other information in publicly accessible sections of websites or applications, the personal information you provide and all the content will be available to other users. In such cases, you are responsible for your personal information that you provide or send. For example, if you specify your name and email address in cargo transportation applications, such information becomes publicly available.

Third-party sites and services

Websites, services and products (including software), as well as applications Gocargo.kz they may contain links to third-party websites, products and services. Third-party products or services may also be used or offered in our products or services. The management of information collected by third-party developers, which may include location data or contact information, is governed by the privacy policies of these third-party companies. We recommend that you read the privacy policies of such third parties.

Questions about privacy

If you have any questions or doubts about the Gocargo Privacy Policy.kz or you would like to report a suspected error in our privacy policy, please contact us.

Operators and support service Gocargo.kz they check all your requests. We try to answer them as soon as possible. If you would like to receive comprehensive information about the ways to file a complaint that are appropriate in your circumstances, please contact us.

We periodically update the privacy policy. In the event of significant changes to this policy, a corresponding notification will be posted on our website and an updated policy will be published. We reserve the right to change this policy without prior notice to users.

Terms of use

These terms of use and rules, hereinafter "Terms of Use" or "Terms", apply to all websites of the company Gocargo.kz, namely to the site located at www.gocargo.kz, and to all sites associated with this website and used by Gocargo.kz, its affiliates, subsidiaries and authorized companies, including Gocargo.kz websites around the world, collectively referred to as the "Site". The site is the property of Gocargo.kz and its licensors. By using the Site, you agree to these Terms of Use. We ask you to read them carefully. If you do not agree with these Terms of Use, do not use the Site. Gocargo.kz reserves the right to revise the Terms of Use and make any changes at any time without prior notice. The current version of the Terms of Use is always available on the Site. It is the responsibility of the users of the Site to periodically check these Terms of Use for changes. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes. Subject to your compliance with these Terms of Use, Gocargo.kz grants you a personal, non-exclusive, non-transferable, limited right to visit and use the Site, as well as use the services and services of Gocargo.kz.


All content of the Site, including all text, graphics, visual and user interfaces, images, photographs, trademark names, logos, sounds and program codes, hereinafter collectively referred to as "Content", including but not limited to structure, design, appearance, layout and the general style of this Content, which is part of the Site, are owned and operated by GOCARGO.KZ. All content on the Site is protected by copyright, patent and trademark law, trade rules, as well as other intellectual property rights and unfair competition laws.

Except as explicitly stated in these Terms of Use, no part of the Site Content may be copied, reproduced, published, posted on the Internet, sent by mail, publicly demonstrated, encoded, translated, transmitted or distributed in any way to any other computer. , server, website or any other medium for publication, distribution or any commercial or non-commercial use without the prior express written consent of GOCARGO.KZ or its authorized representatives.

You can use information about services and products (including software) of Gocargo.kz, which is specially provided by Gocargo.kz for use or download from the Site, provided that you:

- Leave all copyright notices in all languages in all copies of such materials and documents;

- you will use such information only for personal, non-commercial informational purposes and will not copy or post such information on any network computer or transmit it in any medium of information transmission;

- you will not make any changes to such information;

- you will not make additional statements and representations or give guarantees regarding such documents.

Use of the Site

By using the Site of Gocargo.kz, you agree not to take any action that will or may result in an unreasonable or disproportionately large increase in the load on the infrastructure of the Site, systems or networks of Gocargo.kz, or any systems or networks related to the Site of Gocargo.kz or company Gocargo.kz. You agree not to use any devices, programs, procedures or algorithms to interfere with or attempt to interfere with the operation of the Site or any operations carried out on the Site, or the use of the Site by any third parties.

It is forbidden to use any means of scanning, collecting information on the pages, as well as using robots or other automatic devices, programs, algorithms or methods, as well as any similar manual or automated processes to access, copy or track the Site, any part of the Site or any Content. It is forbidden in any way to reproduce, bypass the navigation structure or presentation of the Site or any Content to obtain or attempt to obtain any data, documents, materials or information by any means that were not specifically provided by the Site. Gocargo.kz reserves the right to block any actions of this kind without notifications or warnings.

Any attempts to gain unauthorized access to any part or function of the Site, any other systems or networks related to the Site or any Gocargo.kz server, and any services offered on the Site or through the Site, by hacking, guessing, "analyzing" the password or any other illegal means are prohibited.

It is forbidden to search, scan or any other checks of the Site in order to identify flaws in the security system of the Site or any network related to the Site. Also, any attempts of unauthorized access to the security or authentication system of the Site or in any network related to the Site are prohibited. It is forbidden to transfer the Gocargo.kz account (and all of its contents), including the username, to another person without our consent. It is forbidden to track or try to track any information about any other user or visitor of the Site or any other client of Gocargo.kz, including any Gocargo.kz accounts that do not belong to you, as well as use the Site or any service, product (including software) or information available on the Site or offered through the Site, if the purpose is to disclose any information, including personal information of other users or information that does not belong to you, but not limited to the above.

It is forbidden to impersonate another person, organization or representative of another person or organization in any way, including by distorting or substituting any data obtained using the site or sent to Gocargo.kz. It is also prohibited to send deliberately false data to Gocargo.kz or post false, distorted, misleading, offensive or defamatory information on the Site or through any functions of the Site. Using the Site of the Gocargo.kz company, it is prohibited to distribute or send spam, any bulk messages, spread viruses or other technologies that may harm the Gocargo.kz company, the Site, the interests or property of other users.

It is forbidden to use the Site or any Site Content for any purpose prohibited by law or the Terms of Use, as well as provoke any illegal activity or other activity that violates the rights of Gocargo.kz or any third parties. It is forbidden to use the Site or use the services of Gocargo.kz if you do not have the right to enter into legally binding contracts or if you have been suspended from using our Site, services or products (including software) temporarily or indefinitely.

In the event that we suspect or report a violation of the Terms of Use by any of the above or otherwise, we may, in our sole discretion, take any action to prevent the violation or mitigate the consequences of such violation. We may restrict, suspend or terminate your account, access to the Site, services, as well as temporarily or completely remove posted content, reduce or cancel any discounts, and take any technical and / or legal measures that will prevent you from using our Site. and our services.

We may disable unverified accounts, accounts that have not been used for a long time, and change or cancel services. We also reserve the right to refuse to use the Site, services or revoke the right to use the Site and services for any reason in our sole discretion.


To use certain functions and services of the Site, you need a Gocargo.kz account. You can create it yourself, or in some cases it will be provided to you by an administrator, for example, an employer or an authorized employee of the company. If you received a Gocargo.kz account from an administrator, he has the right to view, block or make changes to your account, and other or additional non-commercial terms may apply to you. You are responsible for all actions performed in our services using your account, as well as in it. Do not give your account password to strangers, and do not use this password in other web applications. If you find that unauthorized actions are performed in your account or using your password, change the password in your account or ask an authorized employee of Gocargo.kz to help you with this. If you have reason to believe that someone else has access to the email address associated with your account, please change the password for that address as well. Subject to these Terms of Use, you agree to promptly notify Gocargo.kz or an authorized employee of any unauthorized use of your account or password or any other security breach. However, you may be held liable for losses incurred by Gocargo.kz or any other user or visitor to the Site in connection with the use of your account in the Gocargo.kz system or password by a third party. Gocargo.kz cannot and will not be liable for any loss or damage caused by your failure to comply with these obligations.

Privacy and copyright protection

When working with our Site, you authorize us to use your personal information in accordance with the Gocargo.kz Privacy Policy, which you can find on the corresponding page of the site, and its provisions are an integral part of these Terms of Use. In addition, by using this Site, you acknowledge and agree that data transmission over the Internet cannot be completely confidential and secure. You should understand that any message or information sent to the Site may be read or intercepted by third parties, even with a separate notice that a particular transmission is encrypted and transmitted over a secure channel.

We also review all reports of alleged copyright infringement and, in accordance with copyright laws, terminate accounts infringing on the copyright. We provide copyright owners with all the information they need to control the use of their intellectual property on the Internet. If you believe that a third party is violating your rights, you can send us an appropriate notification, as well as find out how Gocargo.kz processes such messages.

Links to third party sites and resources

This Site may contain links to individual independent third party websites or "Linked Sites". By using such links, you will leave the Gocargo.kz Site. Links to Linked Sites are provided solely for the convenience of visitors and for advertising purposes. The presence of such links does not imply endorsement by Gocargo.kz of the respective sites. Gocargo.kz does not control and is not responsible for such independent third party sites, including any information or materials located on such Linked Sites. You need to make your own informed decision regarding the work with such sites.

Denial of responsibility

Gocargo.kz does not guarantee that the Site or any Site Content, function, service or product (including software) will be error-free, constantly available, or that any errors or inaccuracies will be corrected, or that your use of the Site will lead to any then the results. The content of the Site, as well as the Site as a whole, are provided on the "As-is" (as is) or "As-available" (as-available) terms. Any part of the Content or any information on the Site may be changed at any time without prior notice. We cannot guarantee that any files or data from the Site are free from viruses, unwanted or destructive features. Gocargo.kz disclaims any responsibility for the actions, behavior or omissions of any third parties or any third party related to your use of the Site, Site Content and any functions or services of the Site. You assume full responsibility for your use of the Site or any Linked Sites. Your only measure against Gocargo.kz in case of dissatisfaction with any Content of the site or the Site of Gocargo.kz can only be to stop using the Site or any of its Content. This limitation forms part of any contract between the parties.

Any user of the Site (including carriers, transport companies, freight forwarding companies or any other user) is obliged to respect and comply with local regulations in the field of taxation, and is also independently responsible for compliance and implementation of any laws of local and international level. ... Under no circumstances, neither the Gocargo.kz company nor its authorized representatives are responsible for non-compliance by users of the Site with any legislative acts, including in the field of taxation.

The provisions of this section apply to any damage (material and intangible), as well as to unfulfilled obligations or damage caused by any malfunction of the Site, error, non-compliance with conditions, damage, deletion, delay in the operation or transfer, computer virus, communication line failure, theft , destruction, unauthorized access, alteration or use, whether due to breach of agreement, violation of law, negligence, or for any other reason.

Gocargo.kz reserves the right to the following actions, which can be performed at any time and without notice:

- make changes, suspend or stop working or access to the Site or any part of it for any reason;

- make changes to the Site, any part of it and any applicable policies or conditions;

- stop the operation of the Site or any part of it, if it is required to perform preventive or urgent maintenance, fix errors or other changes, or for any other reason.

Limitation of Liability

Neither Gocargo.kz nor its authorized representatives, suppliers and distributors are responsible for lost profits, lost income, loss of any data, financial losses, as well as any damage, unless otherwise provided by law. The overall liability of Gocargo.kz, its authorized representatives and distributors for any claim in relation to these Terms, including all possible implied guarantees, is limited to the amount paid by you for using the services of the Site (or, at our option, by re-providing you with the appropriate services). Under no circumstances and under no circumstances will Gocargo.kz, its authorized representatives, suppliers and distributors be held liable for any unforeseen damage or loss.

Violation of the Terms of Use

By using the Site, you agree that Gocargo.kz may at any time, without prior notice and at its sole discretion, terminate your access to the Site, and / or block your access to the Site in the future, in the event that we have reason to believe that you have violated these Terms of Use or other agreements or notices related to your use of the Site. Gocargo.kz or its authorized representatives have the right to disclose any information about the user (including identity) if we have reason to believe that such disclosure is necessary in connection with any investigation or complaint regarding you, your use of the Site or other actions related to using the Site or to identify, establish links or initiate an investigation against a person who may violate or interfere (intentionally or unintentionally) with the rights or property of Gocargo.kz or the rights or property of visitors or users of the Site, including clients of Gocargo.kz. Gocargo.kz reserves the right to disclose any information it deems necessary at any time to comply with applicable law. We may also disclose any of your information if we have reason to believe that applicable law permits or requires such disclosure, including the exchange of information with other companies and organizations to protect against fraud. You also agree that any violation by you of these Terms of Use constitutes illegal and unfair business activity and will harm Gocargo.kz.